Revelers Club

FAQs

Why do I have to register my card?
Registration allows you to track your account activity, such as your reward dollar balance. Registration also allows us to transfer your points to a new card in the event that your card is lost or stolen. Registration is required to redeem rewards and is also needed for account look-up in case you forget your card when you visit. It also allows you to opt-in to receive special offers and events.

After I register, what do you do with my information?
We use this information to send you updates on special offers events, and promotions. We also use it to send updates on changes to the program and to keep you apprised of your account activity. Your phone number is necessary to look up your account in case you leave your card at home. Please note that we will never share your information with a third party.

What happens if I lose my card?
If you have lost your card you can continue to use your rewards membership by using a phone number look-up. If you would like a replacement card, email us at RevelersClub@elgaucho.com to request a new card. We will transfer your account information (including points earned) to your new card. It is important to note that you can only replace a lost card that has been registered.

What happens if I don't have my card when I visit?
After you have registered your card, there are a few ways to use your Revelers Club membership without your card:

  • Give your server your phone number (the one you used when registering your card).
  • Utilize your Revelers Club custom App (coming soon, check back for more information).

Who should I contact if I have problems with my card?
El Gaucho, The Inn at El Gaucho or AQUA by El Gaucho team member or email us at RevelersClub@elgaucho.com.

Where can I find my card number and registration code?
Both can be found on the back of your Revelers Club card. The card number is the 16-digit number and the registration code is the 6-digit number.

For additional information, questions or complete program rules please ask an El Gaucho or AQUA by El Gaucho team member or email us at RevelersClub@elgaucho.com.

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